1. General Agreement
These terms govern your use of the Velvet Cacao website and the purchase of our handcrafted chocolates. By accessing our site or placing an order, you agree to be bound by these simple and clear conditions. We reserve the right to update these terms to reflect changes in our artisan processes or business operations.
2. Artisan Products and Variations
Every piece of chocolate we create is entirely handcrafted by our skilled chocolatiers. Because we use traditional artisan methods, slight variations in color, finish, and size may naturally occur. These unique characteristics are a mark of true craftsmanship rather than defects.
3. Allergen Information
Please be aware that our kitchen handles a variety of ingredients. All our chocolates are produced in an environment that processes nuts, dairy, soy, and gluten. While we take every precaution to prevent cross-contamination, we cannot guarantee that any product is entirely free from trace allergens.
4. Orders, Pricing, and Delivery
All product prices are clearly displayed at the time of purchase. We reserve the right to adjust pricing for our chocolate gifts depending on ingredient availability and seasonal demand. Once an order is placed and confirmed, the price is fixed. Given the perishable nature of fine chocolate, we do not accept returns unless the product arrives damaged. In such cases, please contact us within twenty-four hours of receiving your order.
5. Contact Details
If you have any questions regarding these terms, our chocolates, or a specific order, please reach out to us using the details below:
- Email: hello@velvetcacao.co.uk
- Phone: +44 1543 410 286
- Address: 12 Bird Street, Lichfield, Staffordshire WS13 6PR, UK